Privacy policy

1. The business behind a workshop enquiry

This notice concerns fvgrandemecanicalausa.online, the English-language information site for F.V.GRANDE MECANICA E LATARIA LTDA, CNPJ 00.098.931/0001-74. The registered location is RUA VIA VENETO, 2012, SANTA FELICIDADE, CURITIBA - PR, 82400-020, Brazil. F.V.Grande is the short name used in the navigation. The company is a Brazilian vehicle maintenance and repair business. For correspondence about its handling of information, identify this legal entity and explain the record or enquiry involved. An English presentation does not move the business to another country.

2. Start with the mechanical concern

A first enquiry can normally describe the vehicle make, model, year and the reason for seeking assistance. A noise, a warning indication or a maintenance question can be explained without disclosing a driver’s identity document. Avoid sending a complete vehicle registration, licence number, insurance file, payment credential or the movements of another person. The website does not ask for a registration plate, chassis number or precise location. If further documentation becomes necessary later, agree an appropriate channel and purpose before sharing it.

3. Information you choose to type

The request page asks for your name, reply email and message. It also offers optional phone and city or area fields; an item description may appear when a link provides context. These fields help describe the question and how a recipient might answer. Broad location is enough for the first contact. Do not enter information about an owner, driver or fleet contact unless you are entitled to share it for this purpose. The page has no attachment or document-upload control.

4. Preparing a draft is a separate step from delivery

The form collects the entered fields in your browser and constructs an email draft addressed to [email protected]. It uses your device’s email handler. There is no website submission endpoint receiving the form and no website customer database saving it. Activating the button does not dispatch a message, open a job card or prove receipt. Review the destination and the text when your email program opens; sending remains your choice.

Draft synchronization, sent-mail storage and delivery are functions of your email provider. They can begin after the mail application takes control, even before you send a draft. This website installation does not configure or test the destination mailbox. If a message matters, obtain acknowledgement rather than relying on the button response. Written correspondence can also identify the business at its registered postal address.

5. Technical information needed for a visit

The host and Cloudflare receive connection information when your browser requests a page or asset. This can include an IP address, requested URL, access time, browser information and response details. Those exchanges enable page delivery and diagnosis of errors or suspicious traffic. They happen when browsing without entering a contact form. Keep personal details out of links and page parameters, as addresses can also appear in browser history, access records or diagnostic reports.

6. Performance measurement at the delivery layer

Cloudflare adds a Web Analytics beacon to measure page visits and loading performance. Network Error Logging, exposed through reporting headers, supports diagnosis of connectivity failures. These services concern the delivery of pages rather than transmission of the text entered in the enquiry form. Cloudflare publishes documentation for Web Analytics and Network Error Logging describing its processing. A blocker or browser control may restrict a beacon or report; that does not turn the contact form into a server-based messaging service.

7. Storage on the device and outside services

The authored page scripts do not save enquiry fields in cookies, local storage or session storage. There is no customer login, newsletter sign-up, advertising pixel, payment widget, embedded map or video player in the delivered pages. Fonts and illustrations are hosted with the website. Infrastructure security features and your email application are separate services with their own behaviour. Browser site-data settings can help you inspect or clear stored data, although clearing a browser cannot erase an email draft synchronized elsewhere.

8. Purposes if your message is received

Information in a received vehicle enquiry can be relevant to understanding the concern, answering the question or discussing a possible service. Any subsequent workshop instruction, payment or legal record is a separate context. A basis for processing must correspond to its actual purpose: requested pre-contract steps, an applicable obligation, a properly assessed legitimate interest, or consent when appropriate. Merely visiting this website does not authorize unrelated marketing or use of a person’s details for an unrestricted purpose.

9. Providers, routing and retention

Website hosting, Cloudflare and the mail providers involved in a sent message process different records. Infrastructure may operate across borders; the website makes no promise that every connection or email remains in Brazil. It also cannot establish one deletion deadline for all providers or for later business correspondence. Ask which records are held, why they are needed and what determines their retention. An unsent form, a synchronized draft, an access log and an agreed repair record should not be confused.

10. Access, correction and privacy requests

Subject to the applicable requirements, a person can seek confirmation of processing, access to their information, correction of inaccurate data and other rights provided by Brazilian data protection law. A request may also concern unnecessary data, relevant sharing or consent previously given. Explain the enquiry and the right you want to exercise without sending excessive identification. Any identity verification should be proportionate to the request. The ANPD publishes information on rights and on complaints where an issue with a controller remains unresolved.

11. Security, minors and changes

HTTPS protects the connection to these pages, but it does not guarantee the security of every device or email system used afterwards. Keep account credentials out of workshop correspondence. This website is directed to people making business or vehicle-service enquiries; it does not solicit children’s information. An adult should handle a relevant enquiry without including unnecessary information about a child. Changes to the site’s functions or providers may require an updated notice; the effective date identifies this version.